Return and Cancellations

Did not like the Jewelry you just shopped or changed your mind since you liked another one, no worries, you have 24 hours. Just give us a call on 9137454715 and we will process your exchange. You must pay the difference of amount in case the latest jewelry you liked is of higher price and you will get the refund for the amount difference (if order is prepaid, for COD no refund will be issued) in case the latest jewelry has less value.

After 24 hours, since we have already shipped by that time, you can initiate a refund once you receive it. You need to share the name and image of the product via email customersupport@setochi.com within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

We will arrange for a pickup. Once the product is received, we will do a quality check (just to make sure that the product is in unused condition with intact packaging), we will issue a refund (after deducting Rs 250 which includes forward and return shipping cost) which can be used for future purchase.

Mode of refund – The refund will be processed in the form of a coupon code which cannot be clubbed with any other offer and the validity is 1 year from the date of issuance. It will be processed within 3-5 days from the date we receive the product.